Reference

Terms Conditions That Govern Your mpower Account

These Terms & Conditions set out the rules between you and us whenever you access your mpower account, place a wager, or move funds through bKash, Nagad or Rocket. Read them carefully because opening an account means you accept every clause below.

Account ObligationsPayment RulesEligibility ConditionsDispute ProcessData Handling

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What These Terms Cover and When They Apply

mpower Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account or using any part of our platform you confirm that you have read, understood and agreed to these Terms & Conditions in full. This agreement is binding from the moment you complete registration and remains in effect for as long as your

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account exists. We may update these terms at any time; material changes will be communicated via the email or phone number linked to your account, and continued use after notification constitutes acceptance. If any clause is found unenforceable in your jurisdiction, the remaining provisions stay intact.
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Your eligibility to use our services depends on local law in your region; we do not represent that access is lawful in every location and you are solely responsible for confirming whether participation is permitted where you reside. Deposits and withdrawals are processed through bKash, Nagad
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and Rocket subject to the rules of each mobile wallet provider. We reserve the right to request verification documents before releasing withdrawals, and we may suspend or close accounts that breach these terms. Disputes follow the process outlined in the dedicated section below, and we encourage
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you to contact our support channels before escalating externally. Nothing in these terms overrides any mandatory consumer protections that apply in your eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT PATHS

How to Reach Us About These Terms

If you have questions about any clause or need clarification on how a rule applies to your specific situation, our support team handles terms-related queries through three channels. Reach out any time and reference the specific clause number so we can respond precisely.

Team online

Live Chat

Open the chat widget from any page on our platform. A support agent can walk you through specific clauses, explain how a rule applies to your account, and log formal queries about terms disputes or account restrictions.

Email Support

Send your query with your registered account email and reference the clause number. We respond to terms-related emails within a working day and attach written confirmations when a decision affects your account status or withdrawal eligibility.

Mobile Wallet Queries

For payment-specific terms questions involving bKash, Nagad or Rocket transaction rules, our support team coordinates with wallet providers. Include your transaction reference so we can trace the transfer and clarify which policy applies.

HOW WE HANDLE POLICY

Account Security, Data and Your Rights Under These Terms

We take your data seriously and apply consistent account-security practices across the platform. Below you will find how we handle the key areas that these Terms & Conditions govern, from personal data storage to how you can request changes or close your account entirely.

Data Storage

Personal details you provide at registration are stored in encrypted databases. We retain only what is necessary to operate your account and meet any legal record-keeping obligations that apply in eligible regions.

Cookie Usage

Our platform uses cookies to maintain your session and remember device preferences. You can clear cookies at any time through your browser settings, though this may require you to log in again on your next visit.

Account Verification

Before processing your first withdrawal via bKash, Nagad or Rocket, we may ask for identity documents. This step protects your funds and ensures no unauthorised party can access your balance or request a payout.

Data Retention Period

If you close your account, we retain records for the minimum period required by applicable regulation in your jurisdiction. After that window, personal data is permanently deleted from our active systems.

Right to Request Changes

You can update your registered details, request a data export, or ask us to correct inaccurate information at any time by contacting support. We process these requests and confirm completion through your registered contact method.

Account Closure

You may close your account by submitting a written request through live chat or email. Any remaining balance will be returned to your last-used bKash, Nagad or Rocket wallet after standard verification checks are complete.

Common Questions About Our Terms & Conditions

Below are the questions we receive most often about these Terms & Conditions. If your situation is not covered here, reach out through our support channels and reference the relevant clause.

They become binding the moment you complete registration. By submitting your details and confirming your account, you accept every clause in full. Continued use after any update also counts as acceptance of revised terms.

We may update terms at any time. When changes are material, we notify you via your registered email or phone number. If you continue using the platform after that notice, you are considered to have accepted the new version.

If any provision is found invalid under local law in your jurisdiction, only that specific clause is affected. Every other provision remains fully in force and continues to govern your account relationship with us.

Access depends on local law and eligible regions. We do not claim our services are lawful everywhere. You are responsible for confirming whether participation is permitted where you reside before using your account.

We may request identity documents before releasing your first withdrawal through bKash, Nagad or Rocket. This protects your account from unauthorised access and ensures payouts reach the correct wallet holder.

Contact our support team via live chat or email and reference the clause you believe was misapplied. We review disputes internally and provide a written outcome. If unresolved, the escalation path described in these terms applies.

Submit a closure request through live chat or email. After standard verification, any remaining balance is returned to your last-used bKash, Nagad or Rocket wallet. Closure is permanent once processed.

We retain records for the minimum period required by applicable regulation in your eligible region. Once that retention window expires, personal data is permanently removed from our active databases.

Yes. All deposit and withdrawal rules, including processing conditions and wallet-provider obligations, fall under these Terms & Conditions. Specific transaction limits or delays are also governed by the rules of each wallet provider.

The complete document is available on this page and remains accessible from the footer of every page on the platform. We recommend bookmarking it and reviewing after each update notification you receive.

Terms Conditions That Govern Your mpower Account

How to Reach Us About These Terms

Live Chat

Email Support

Mobile Wallet Queries

Account Security, Data and Your Rights Under These Terms

Common Questions About Our Terms & Conditions

01 When do these Terms & Conditions become binding on my account?

02 Can mpower change these terms without my direct consent?

03 What happens if a clause is unenforceable in my region?

04 How does eligibility work under these terms?

05 What verification is required before I can withdraw funds?

06 How do I dispute a decision made under these terms?

07 Can I close my account and what happens to my balance?

08 How long do you keep my personal data after account closure?

09 Do these terms cover how my bKash, Nagad or Rocket transactions are handled?

10 Where can I read the full text of these Terms & Conditions?

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