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How mpower Handles Your Personal Information

We built this policy so you know exactly what happens to your data from the moment you open an account through bKash, Nagad or Rocket. Everything here applies to your interactions with our platform where local law and eligible regions permit access.

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PRIVACY CONTACT PATHS

Reach Us About Your Data Rights

If you have questions about how your personal information is handled or want to make a data request, we have direct channels available. Our support team can walk you through what we hold, how to correct it, or how to request deletion where applicable under your local regulations.

Team online

Live Chat

Open live chat from any page on the platform. Our agents handle privacy-related queries and can guide you through a data access request or correction in real time during your session.

Email Support

Send your data request or privacy question via email. Include your registered mobile number so we can verify your identity quickly and respond with the relevant account information you need.

Account Settings

Head to your account settings panel to review or update the personal details we hold — your name, contact number and linked payment method. Changes reflect across your profile immediately.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply specific practices to keep your account data safe and give you control over your personal information. Each item below describes a concrete part of our privacy approach, from encryption through to your right to request changes or deletion.

Encryption at Rest All personal data and transaction records sit on servers protected by industry-standard encryption. Your bKash, Nagad or Rocket payment details are never stored in plain text — they pass through encrypted channels during every deposit and withdrawal.
Cookie Usage We use cookies to keep you logged in, remember your language preference and understand how you navigate the platform. You can clear cookies from your browser settings at any time, though this may log you out of your current session.
Account Security Your account is protected by OTP verification sent to your registered mobile number each time you log in from a new device. This prevents unauthorised access even if someone else knows your password.
Data Retention Period We keep your account data while your profile is active. After you close your account, we retain records for a limited period required by applicable regulations in eligible regions, then securely delete them.
Requesting Your Data You can ask us for a full copy of the personal information we hold about you. Contact support via live chat or email, verify your identity with your registered mobile number, and we provide the summary within a reasonable timeframe.
Requesting Deletion If you want us to remove your personal data, submit a deletion request through support. We process it once we confirm no outstanding transactions or regulatory holds apply to your account in your region.

Common Questions About Your Data and Privacy

These are the questions our support team receives most often about personal data, account privacy, and how your information moves through our platform when you deposit or withdraw via bKash, Nagad or Rocket.

We collect your name, mobile number, email address and your chosen payment method. We also log device information like your IP address, browser type and operating system to verify logins and maintain account security.

We share information only with payment processors handling your bKash, Nagad or Rocket transactions and with infrastructure providers who help us run the platform securely. We do not sell your data to advertisers or unrelated third parties.

When you send funds from your bKash, Nagad or Rocket wallet, the transaction passes through encrypted channels. We do not store your full wallet credentials on our servers — only enough to identify and match your payment to your account.

Yes. Contact our support team through live chat or email with your registered mobile number to verify your identity. We then compile a summary of your personal data, login history and transaction records for you to review.

Go to your account settings to update your name, contact details or linked payment method directly. For changes that require verification — like switching your registered mobile number — our support team will guide you through the identity check.

After account closure, we retain your records for a limited period to meet any regulatory obligations applicable in eligible regions. Once that period ends, your personal data is permanently deleted from our active systems.

We use session cookies to keep you logged in and analytics cookies to understand platform usage. You can manage or clear cookies through your browser settings at any time, though clearing them will end your active session.

We ask you to confirm your registered mobile number and answer a verification prompt sent via OTP. This ensures that only you — not someone else — can access or request deletion of your personal information.

Yes. We log your session timestamps, game categories accessed and transaction records. This data helps us maintain your account history accurately and resolve any disputes about deposits or withdrawals through bKash, Nagad or Rocket.

This policy covers your use of mpower wherever access is available. Platform availability depends on your local law and eligible regions, and the data protections described here apply to every account regardless of where you access us from.

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