Reference

What Governs Your Account on mpower

Access to mpower and everything inside — account creation, wallet deposits via bKash, Nagad or Rocket, and lobby entry — depends entirely on your local law and whether your region is eligible.

Eligibility by local lawAccount terms enforcedbKash, Nagad, Rocket governedJurisdiction-dependent accessUser rights outlined here
Browse the Lobby Read FAQ
mpower What Governs Your Account on mpower
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Data We Collect

We collect only what is needed to run your account — your registration details, transaction records for bKash, Nagad or Rocket activity, and device access logs. We do not sell this data. We hold it for as long as your account is active and for the period required by applicable record-keeping obligations.

Cookie Policy

Cookies on mpower are used to keep your session active, remember your preferred wallet at checkout and measure which parts of the lobby you open most. You can adjust cookie preferences from your browser settings at any time. Blocking functional cookies may affect how the site loads on your mobile device.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We do not store your bKash, Nagad or Rocket PIN — those stay within your own wallet app. If we detect unusual access patterns on your account, we will flag the session and may ask you to re-verify before you can continue.

Data Retention

Account records are kept for the period your account is open, plus the retention window required by the laws of the jurisdiction we operate under. When that period ends and your account has been closed, we delete identifiable data that is no longer needed for legal or dispute-resolution purposes.

Your Right to Request

You can request a copy of the personal data we hold on your account, ask us to correct inaccurate details or request account closure by contacting us through live chat or email. We process these requests in writing so there is a clear record. We do not charge a fee for standard data access requests.

Complaint and Dispute Process

If you believe a transaction processed via bKash, Nagad or Rocket was handled incorrectly, or if you have a dispute about an account decision, raise it through our email channel first. We will acknowledge within one working day and aim to resolve within the timeframe set out in our complaints procedure.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

Live Chat Our live chat is the quickest route for legal queries tied to your account — wallet eligibility questions, term clarifications or disputes.
Email Support For formal written queries — including requests to access your account data, raise a complaint or ask about account closure — email is the right channel.
Account Help Centre The Help Centre inside your account dashboard covers the most common legal and policy questions: what your data is used for, how to update your verification documents, and how to raise a payment dispute for a bKash, Nagad or Rocket…

Your Legal and Account Rights — Common Questions

The questions below are ones we get most often from account holders about legal terms, data rights and eligibility. If your question is not here, reach us through live chat or email and we will give you a written answer.

Eligibility depends on your local law and whether your region is currently supported. mpower does not make a legal determination on your behalf. You are responsible for checking whether online casino access is lawful in your location before creating an account or making any deposit through bKash, Nagad or Rocket.

We collect the details you provide at registration — name, contact information and payment wallet identifiers — plus transaction records for every bKash, Nagad or Rocket deposit and withdrawal on your account. We also log device access for security purposes. This data is not sold to third parties.

Send your request through our email support channel. State clearly that you are requesting a copy of your personal data and include your registered account details so we can verify your identity. We respond in writing and aim to fulfil standard data access requests within the timeframe required by applicable rules.

Yes. Once your account is closed, you can request deletion of identifiable personal data that is no longer required for legal or dispute-resolution purposes. Some records — such as transaction logs for bKash, Nagad or Rocket payments — may need to be retained for a set period before they can be fully removed.

We notify account holders of material changes to our legal terms before they take effect. If you continue using the platform after receiving that notice, we treat that as acceptance of the updated terms. If you disagree with a change, you should stop using the platform and contact us to discuss account closure.

Every login and withdrawal request is verified via OTP sent to your registered mobile number. We do not store your bKash, Nagad or Rocket wallet PIN at any point. If our systems detect unusual session behaviour on your account, we may lock access and require re-verification before you can proceed.

Raise a dispute through our email support channel with your transaction reference and the date of the payment in question. We acknowledge every transaction dispute in writing within one working day and investigate against our payment records. Rocket transactions follow the same dispute process.

We share only the minimum data required to process your transaction — for example, confirming the wallet number and amount with bKash, Nagad or Rocket to complete a deposit or withdrawal. We do not share your full account profile or browsing data with payment providers.

Providing false information at registration, attempting to access the platform from a non-eligible region, or engaging in conduct that breaches our terms — including attempted manipulation of account or payment flows — can all lead to account suspension. We will notify you in writing if action is taken against your account.

Contact us through live chat or email and state that you want to close your account. We will confirm your identity and process the closure in writing. Any outstanding balance in your account wallet will be returned to your registered bKash, Nagad or Rocket number before closure is completed, subject to standard verification.

Related pages

mpower Bangladesh Blackjack Nights Register About Us Baccarat CasinoHub